Help and Support
Free support is available for Access Manager.  The user forum is regularly monitored and answers to questions can be received within minutes.  We aim to respond to all support enquires within 24 hours.
For instant answers to questions, try the following resources:
To report a software error visit the Fault and Error Reports forum.  If possible, the error will be fixed and included in the next update of Access Manager.
For issues that cannot be resolved by reading the Access Manager Help Documentation or visiting the user forum, send an email to
or send a fax to +44 (0)8700 940 604.
Important: Always include the full Access Manager version number in emails and forum postings.  To find this information, click 'About' on the Help menu. To receive priority support, include your Product Key.  This can be found on the 'Register' window on the Tools menu.
Access Manager Professional Edition users receive priority support.