Joined: 17 Sep 2006
|Posted: Wed Oct 27, 2010 1:01 am Post subject: Installs but will not open on Windows 7
Under Requirements, it says: “Access Manager is designed to operate on all current 32-bit versions of the Microsoft Windows® operating system released since Windows 95®. “ I just got a new HP computer last month, Windows 7 Home Premium. I was using AM2.0 ver. 2.1.58 Free on my old XP. So I downloaded AM 2.1.58 Free and installed it on my new computer, Windows 7.
Requirements also says .NET Framework 2 is needed. None of the .NET Frameworks appear in the add/remove list. However, under C:/Windows/Microsoft.NET/Framework/ it lists what appears to be all of the versions from v.1.0.3705 7/13/09 thru v. 3.5 7/14/09 and v.2.0.50727 10/3/10, which I did not install. None of these have ever appeared in Windows Update. I do not have it set to automatically install updates. I manually check. So I assume they were included with Windows 7 already on the computer.
In the C: drive it has a directory for both C:/Programs Files (which appears to be 64-bit) and C:/Program Files (x86). Isn’t x86 32-bit? That’s where everything else I’ve installed has been installing, and they were 32-bit versions.
It installed fine, but when I try to open AM I get an error window, the first one titled “Microsoft .NET Framework”. I will type it all out if you need it.
I tried copying into the folder where AM is installed the .xdb and the .config files from my other computer, individually, one at a time and then both together. None of this has allowed AM to work.
When I click to open it, it opens, and there is also the blue interface without the space to type the password. When I click "Quit", it says "Cannot save configuration file".
Any suggestions please. Or have I misunderstood the very first sentence under Requirements above.